Agitation and Restlessness in the Final Days: Information for patients and carers

Confusion, restlessness and agitation are common symptoms at the end of life. 

Often the cause is due to a combination of factors, and the first question is whether someone is now in their final days.  Agitation and confusion may be a sign that life is coming to an end and the best approach may be to focus on keeping the person calm so that good memories are created.

Do consider whether physical causes of discomfort are contributing such as pain, nausea, constipation, difficulty passing urine, infection, itching.

Your palliative care team can help to establish if there is a cause which can be easily treated or whether this is part of the dying process.

An approach to care:

  • Try non-medication methods such as reassurance and presence of loved ones, familiar surroundings, objects and music
  • Medication such as haloperidol, levopromazine and midazolam are commonly used to help someone feel calmer
  • Medications are started at the lowest doses
  • Deeper sedation may be needed if agitation worsens
  • The intention is to relieve suffering and symptoms, not to hasten death

Recommended Resources

Marie Curie - Agitation in palliative care

Published 25th November 2022

CNWL Anticipatory medicines - a guide for families

Published 1st July 2020

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Related Services

Pharmacies

Audley Mills Pharmacy
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Audley Mills Pharmacy

T. 01268 776479

A community pharmacy which stocks common palliative medicines to support people being cared for at home

Address: 55-57 Eastwood Road, Rayleigh, SS6 7JE

Opening hours: Monday to Friday 8.00am to 9.00pm. Saturday 9.00am to 5.00pm. Sunday 10.00am to 5.00pm.

Basildon and Wickford Integrated Care Team
Close

The integrated care team deliver specialist care for palliative and end of life care at home, complex care at home e.g. chemotherapy management of Hickman/PICC lines and support to those who are housebound within their own home including residential homes.

Blackwater Pharmacy
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Blackwater Pharmacy

T. 01621 855118

A community pharmacy which stocks common palliative medicines to support people being cared for at home

Address: Blackwater Medical Centre, Princes Rd, Maldon, CM9 5GP

Opening hours: Monday to Saturday 7.00am to 10.00pm. Sunday 10.00am to 6.00pm

Breatheasy groups
Close

The support group is a way to learn more about living with a lung condition and share your experiences and stories with others.

Brentwood and Billericay Integrated Care Team
Close

The team deliver specialist care for palliative and end of life care at home, complex care at home e.g. chemotherapy management of Hickman/PICC lines and support to those who are housebound within their own home including residential homes.

British Lymphology Society
Close

The British Lymphology Society provides a directory of Lymphoedema treatment services.

Use the website address above to find your local services.

Chemist@Southend
Close

Chemist@Southend

T. 01702 612003

A community pharmacy which stocks common palliative medicines to support people being cared for at home

Address: Queensway Surgery, 75 Queensway, Southend On Sea, SS1 2AB

Opening hours: Monday to Saturday 8.00am to 11.00pm. Sunday 10.00am to 8.00pm.

Christchurch Pharmacy
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Christchurch Pharmacy

T. 01376 328157

A community pharmacy which stocks common palliative medicines to support people being cared for at home

Address: Mace Avenue, Off Rayne Road, Braintree, CM7 2AE

Opening hours: Monday to Friday 8.30am to 7.00pm. Saturday 9.30am to 1.00pm.

Community Matrons
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Community Matrons

T. 0300 300 1712

The Community Matrons team support patients with complex health and palliative care needs. 

Community Nursing Team
Close

The team provides clinical service for palliative care patients in their own home.

Treatments include:

  • Wound management for trauma and chronic wounds.
  • Lower-leg care for various types of ulcerations.
  • Post-operative care, transitioning to GP Practice nurses once ambulant.
  • Administration of medication by injection (excluding oral medications and eye drops).
  • Management of urinary catheters and bowel issues.
  • End of life or palliative care.
  • Supporting self-care for patients and carers, including administering injections, PICC lines, eye drops, and dressings.
Community Wound Care Team: Essex Partnership University Trust
Close

Community Wound Care Team: Essex Partnership University Trust

The team works with healthcare staff in all aspects of the prevention and management of acute and chronic wounds, with specific focus on those patients with hard to heal, complex and/or problematic wound care.

The Tissue Viability and Complex Leg Ulcer Services are part of the community service provided by this team.

Please compete the SystmOne referral form if available.

Referral form for clinician use only.

EPUT Community Wound Care Referral form (DOCX)
Derix
Close

Derix

T. 01702 715558

A community pharmacy which stocks common palliative medicines to support people being cared for at home

Address: 1065 London Road, Leigh-on-Sea, SS9 3JP

Opening hours: Monday to Friday 8.00am to 11.00pm. Saturday 8.00am to 9.00pm. Sunday 8.00am to 11.00pm.

District Nursing
Close

The team delivers nursing care to housebound patient's including wound care, assessment, palliative care, medication, pressure ulcer management.

Fair Havens Community Service
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Fair Havens Community Team provides assessment, support advice and care for people wishing to be cared  and supported in their locality community setting. Support is available for those in care homes.

The team is available 24 hours a day, at the end of the phone, for advice and support, to arrange additional home visits. Visits to Fair Havens Hub, the Rapid access service or In Patient Unit is also available.

Please watch this video for more information.

Fair Havens Hospice In Patient Unit
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Referrals may be made either by a patient or carer, or any professional directly involved in the patient’s care. Anyone making a referral must have the consent of the patient.

Fair Havens In Patient Unit provides assessment and management of physical symptoms that are proving difficult to control, such as pain, nausea, vomiting, and breathlessness. Respite care is also available for short stays enabling their carers to rest and recuperate. There are 8 beds in the unit.

Some patients may only require a stay for a few days before going home again. Some people choose to receive hospice care several times during their illness, depending on their condition and their wishes.

Please watch this video for more information.

Farleigh Hospice Clinical Advice Line
Close

Farleigh Hospice Clinical Advice Line

T. 01245 455478

W. https://www.farleighhospice.org/advice-support/advice-line

The advice line provides access to a member of the hospice team who is able to give advice on symptoms, nursing care and other needs relating to life-limiting/palliative care needs and available between 8.00am and 8.00pm, 7 days a week.

Please call the advice line when:

  • advice is needed regarding hospice care and support
  • advice or information is needed regarding the management of symptoms
  • concerns about symptoms that need to be addressed before your next scheduled visit/appointment
  • reassurance is required for someone who is anxious about a change in their condition
Farleigh Hospice Inpatient Unit
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The specialist Inpatient Unit (IPU) is located in the hospice building in Broomfield, Chelmsford. It provides short-term care for patients needing symptom control, respite, rehabilitation, or end of life care.

There are 10 comfortable rooms, all with Freeview TV, phones, internet access, en-suites, as well as their own private patios, overlooking our beautiful gardens. One of the rooms is specifically designed for young people and their families. 

Information for visitors to the Inpatient Unit (PDF)
Farleigh Hospice Specialist Community Support
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Farleigh Hospice Specialist Community Support

T. 01245 455478

The team include Clinical Nurse Specialists, Registered Nurses and Health Care Assistants. They are experts in pain and symptom control and provide:

  • Specialist Physiotherapy
  • Occupational Therapy
  • Complementary Therapy
  • Social Work
  • Counselling 
  • Family Support Practitioners
Hassengate Pharmacy
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Hassengate Pharmacy

T. 01375 641569

A community pharmacy which stocks common palliative medicines to support people being cared for at home

Address: Hassengate Medical Centre, Southend Road, Stanford-le-Hope, SS17 0PH

Opening hours: Monday 8.00am to 10.30pm. Tuesday 7.00am to 10.30pm. Wednesday to Saturday 8.00am to 10.30pm. Sunday 9.00am to 10.00pm.

Hospice Rapid Access Service (HRAS)
Close

The Hospice Rapid Access Service team is a 24 hour services for people with a primary health need, who are rapidly deteriorating, and likely to be entering the terminal/palliative care phase of their illness. 

Havens Hospices, St Lukes Hospice and Farleigh Hospice work together as a collaborative to ensure consistency of care across all of Mid and South Essex.

The Hospices will assess the care needs of the patient and source care that meets the holistic needs of the patient.  This could be care in the home, on an in-patient unit, or in a Nursing Home.

Havens Hospices – havenshospices.rapidaccess@nhs.net (Southend, Castle Point and Rochford)

Farleigh Hospice -  contactteam.fh@nhs.net (Chelmsford, Maldon and the Dengie, Braintree and the surrounding areas)

St Luke’s Hospice - Stlukes.oneresponse@nhs.net (Basildon and Thurrock)

Hospice UK
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Hospice UK can help find a hospice, provide infromation and support about end of life care and guidance to plan ahead.

Integrated Respiratory Team
Close

Integrated Respiratory Team

T. 0300 300 1712

The Respiratory team provide five services:

  • chronic case management of complex COPD patients,
  • Home Oxygen service assessment and re assessment of patients in the community on oxygen therapy or that may fit criteria for oxygen therapy
  • Pulmonary Rehabilitation exercise and education for those with diagnosed respiratory disease bar asthma
  • Breathlessness and diagnostics ARTP accredited spirometry performing and interpritation for suport diagnosis of obstructive and restrictive respiratory disease
  • FeNo testing, respiratory virtual ward pathway for patient with a diagnosed respiratory conditon bar asthma using early supported discharge measures and admission avoidance for those that fit criteria and are clinically indicated
Little Havens Hospice
Close

Little Havens provides specialist care and support for babies, children and young people requiring specialist in-patient care for symptom management, respite and end of life care.

LymphConnect
Close

LymphConnect is an online platform developed to help manage lymphoedema or lipoedema, understand more about the condition, share experiences and get support and advice.

 

Lymphoedema Service
Close

The team provides clinical expertise, support and practical help for those with Lymphoedema and live across Mid Essex.

Palliative Care Nursing Team
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The palliative care team aims to provide support and management of physical symptoms such as pain, and also provide psychological, social and spiritual care to patients and their families.

PharmChoice
Close

PharmChoice

T. 01277 215809

A community pharmacy which stocks common palliative medicines to support people being cared for at home

Address: 9 Ingrave Road, Brentwood, CM15 8AP

Opening hours: Monday to Saturday 7.30am to 10.00pm. Saturday 9.00am to 10.00pm.

St Francis Hospice at Home
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St Francis Hospice at Home

T. 01708 758603 / 01708 753319 Ext: 2342

W. https://www.sfh.org.uk/hospice-at-home

The Hospice at Home team offers blocks of care to people in their last few weeks of life. The blocks are usually between two and four hours and in some circumstances the blocks can run sequentially to provide a dying person with almost 24 hour care. The Hospice at Home team offers care for 7 days a week. 

St Francis Hospice Complementary Therapy
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St Francis Hospice Complementary Therapy

T. 01708 753319 ext. 2268

W. https://www.sfh.org.uk/patient-therapies

Complementary therapies can help control symptoms and help to deal with day-to-day life.

The therapies available are:

  • Aromatherapy
  • Massage
  • Reflexology
  • Mindfulness
  • Reiki
St Francis Hospice Inpatient Unit
Close

St Francis Hospice Inpatient Unit

T. 01708 723593 / 01708 753319 ext. 2317

W. https://www.sfh.org.uk/the-hospice-ward

For patients requiring specialist in-patient care for symptom management and end of life care.

St Francis Hospice Patient Therapies
Close

St Francis Hospice Patient Therapies

T. 01708 753319  ext. 2220

W. https://www.sfh.org.uk/patient-therapies

The patient therapies team help with a range of symptoms through groups and individual sessions to help managing pain and symptoms.

The team consistes of:

  • Physiotheraphy
  • Occupational therapy
  • Complementary therapy
St Francis Hospice Referral Hub
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St Francis Hospice Referral Hub

T. 01708 758606

W. https://www.sfh.org.uk/make-a-referral

The St Francis Hospice's referral hub can be accessed by those facing a life limiting condition. 

Please refer a patient or making a self-referral to access hospice services.

St Francis Hospice Specialist Community and Crisis Support
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St Francis Hospice Specialist Community and Crisis Support

T. 01708 758643 / 01708 758610 ext. 2266

W. https://www.sfh.org.uk/crisis-support

The team are clinical specialists that are experts in pain and symptom control.

Urgent advice ia available 24 hours, 365 days a year.

St Luke's Hospice Clinical Outpatients
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St Luke's Hospice Clinical Outpatients

T. 01268 524973 / 01268 526259

W. https://www.stlukeshospice.com/clinical-outpatients

St Luke's Hospice Clinical Outpatients team offers convenient, accessible and specialist key clinical procedures and palliative care, in a relaxed environment with appointments to meet your wellbeing and lifestyle needs. 

Key clinical procedures offered to outpatients:

  • Advance Care Planning clinics
  • Ascetic and Pleural drainage
  • Blood product transfusions
  • Clinical Nurse Specialist symptom management clinic
  • CVC line care
  • Intravenous fluids
  • IV Bisphosphonates infusions
  • IV Iron Infusions
  • Long term condition clinic – supporting heart failure, renal and liver conditions
  • Venepuncture

The service opening hours are 9.00am to 5.00pm.

St Luke's Hospice Community Service
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St Luke's Hospice community service provides assessment, support advice and care for people wishing to be cared  and supported in their locality community setting. The team also provide support in care homes, the hospice's rapid access service and there is the provision of clinical nurse specialists.

St Luke's Hospice In Patient Unit
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St Luke's Hospice provide specialist in-patient care for symptom management and end of life care.        

There are a total of 7 beds and 1 emergency bed in Basildon.

Hospice Rapid Access Service (HRAS) with 6 Beds in Thurrock.

St Luke's Hospice Physiotherapy Support
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St Luke's Hospice Physiotherapy Support

T. 01268 526259

W. https://www.stlukeshospice.com/physiotherapy-support

St Luke's Hospice Physiotherapy team can help when living with a life limiting illness.  Specialist Physiotherapists and Occupational Therapists will listen and assess to support independence and aid mobility to manage symptoms and positively impact quality of life and wellbeing.

Family and loved ones are also supported in their caring roles. Advice, guidance and techniques on how to safely move and handle someone when caring for them can be accessed through conversation with the Physiotherapy team.

The offer includes:

  • individual assessments to help provide appropriate equipment, e.g. mobility aids
  • personalised treatment plans including non-drug pain relief treatments and exercises to improve mobility, independence and balance
  • treatments to assist with shortness of breath, fatigue or insomnia
  • group exercise classes and confidence building

Rehabilitative care is also provided by our Occupational Therapy team. 

St Luke's Hospice Pre & Post Bereavement Support
Close

St Luke's Hospice Pre & Post Bereavement Support

T. 01268 526259

W. https://www.stlukeshospice.com/bereavement-support

The Dove Community Counselling Service team at St Luke's Hospice offer bereavement support to adults living with a life limiting illness, from diagnosis through to end of life or into survivorship. 

Bereavement support is also available to those who may have experienced a bereavement from suicide, sudden, traumatic or accidental deaths, or within the last 5 years due to a life limiting illness.

St Luke's Hospice South Essex Lymphoedema Service (SELS)
Close

St Luke's Hospice South Essex Lymphoedema Service (SELS)

T. 01268 524973

W. https://www.stlukeshospice.com/lymphoedema-support

St Luke's Hospice provides the specialist Lymphoedema care team could provide care to you if you are living with primary Lymphoedema, secondary Lymphoedema and Lipoedema. The team can provide clinical expertise, support and practical help for those with any these conditions and live across South Essex.

Tesco In-Store Pharmacy
Close

Tesco In-Store Pharmacy

T. 01245 772368

A community pharmacy which stocks common palliative medicines to support people being cared for at home

Address: Princes Road, Chelmsford, CM2 9XW

Opening hours: Monday 8.00am to 10.30pm. Tuesday to Friday 6.30am to 10.30pm. Saturday 6.30am to 10.00pm. Sunday 10.00am to 4.00pm.

Thurrock Integrated Care Team
Close

This community palliative care team delivers specialist care for palliative and end of life care at home, complex care at home e.g. chemotherapy management of Hickman/PICC lines and support to those who are housebound within their own home including residential homes.

Tissue Viability Service: North East London Foundation Trust
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Tissue Viability Service: North East London Foundation Trust

T. 0300 300 1831 ext. 52798

This service is for any persons over the age of 18 and supports the management of complex wound care, via clinic based appointments, or homevisits depending on the need of the service user.

Tissue Viability Service: PROVIDE
Close

Tissue Viability Service: PROVIDE

T. 0300 1310 111

W. https://providehealth.org.uk/tissue-viability-service/

This service is for any persons over the age of 18 and supports the management of complex wound care, via clinic based appointments, or homevisits depending on the need of the service user.

Please complete the SystmOne referral form.

Urgent Community Response Team
Close

All calls are answered by a senior triage nurse in the Single Point of Access, who will assess the case and advise if the service is able to stabilise and manage the patient.

The rapid resonse team aim to visit the patient within two hours.

Well Pharmacy
Close

Well Pharmacy

T. 01787 479 793

A community pharmacy which stocks common palliative medicines to support people being cared for at home

Address: Solar Superstore, 12 Weavers Court, Halstead, CO9 2JN

Opening hours: Monday to Friday 9.00am to 5.30pm. Saturday 9.00am to 1.30pm.

Hospices

Basildon and Wickford Integrated Care Team
Close

The integrated care team deliver specialist care for palliative and end of life care at home, complex care at home e.g. chemotherapy management of Hickman/PICC lines and support to those who are housebound within their own home including residential homes.

Bliss
Close

Bliss offers a wide range of free services for the families of premature and sick babies including a video call support service.

Breatheasy groups
Close

The support group is a way to learn more about living with a lung condition and share your experiences and stories with others.

Brentwood and Billericay Integrated Care Team
Close

The team deliver specialist care for palliative and end of life care at home, complex care at home e.g. chemotherapy management of Hickman/PICC lines and support to those who are housebound within their own home including residential homes.

British Lymphology Society
Close

The British Lymphology Society provides a directory of Lymphoedema treatment services.

Use the website address above to find your local services.

Care Co-ordinators
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Care Co-ordinators

T. 0300 300 1712

Care co-ordinators are llocated to specific surgerys in Basildon, Brentwood, Billaricay and Wickford. They support with GP MDTs and complex patients with multiple comorbidities.

Children's Community Nursing Service: Essex Partnership University Trust
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Children's Community Nursing Service: Essex Partnership University Trust

T. 0344 257 3956

The Children's Community Nursing Team (CCN Team) provides clinical nursing care for children and young people with complex and ongoing clinical health needs in the community including palliative care. The team cares for children and young people between the ages of 0 – 18 years who would need to return to hospital or their GP for their health care needs.

Children's Community Nursing Service: North East London Foundation Trust
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Children's Community Nursing Service: North East London Foundation Trust

T. 0300 300 1521 option 1

W. https://www.nelft.nhs.uk/services-bsbwtk-community-nursing-clinicians

The Children’s Community Nursing Team consists of nurses who have specialist training and experience in the care of sick children. We provide a vital link with other professionals to provide holistic care including palliative care to children and their families. We aid in preventing hospital admission and supporting early discharge by teaching and supporting families to manage their child’s condition in their own home.

Children's Community Nursing Service: Provide CIC
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Children's Community Nursing Service: Provide CIC

T. 0300 1310 111

The Children's Community Nursing Service team provides nursing care for children and young people with a health need including palliative care in their own home or the community and includes training and support for families and carers. The primary aim is to prevent hospital admission, attendance and length of hospital stay through supporting a family to care for their child at home or within their local community.

This service covers Mid Essex excluding Halstead.

Community Matrons
Close

Community Matrons

T. 0300 300 1712

The Community Matrons team support patients with complex health and palliative care needs. 

Community Nursing Team
Close

The team provides clinical service for palliative care patients in their own home.

Treatments include:

  • Wound management for trauma and chronic wounds.
  • Lower-leg care for various types of ulcerations.
  • Post-operative care, transitioning to GP Practice nurses once ambulant.
  • Administration of medication by injection (excluding oral medications and eye drops).
  • Management of urinary catheters and bowel issues.
  • End of life or palliative care.
  • Supporting self-care for patients and carers, including administering injections, PICC lines, eye drops, and dressings.
Community Wound Care Team: Essex Partnership University Trust
Close

Community Wound Care Team: Essex Partnership University Trust

The team works with healthcare staff in all aspects of the prevention and management of acute and chronic wounds, with specific focus on those patients with hard to heal, complex and/or problematic wound care.

The Tissue Viability and Complex Leg Ulcer Services are part of the community service provided by this team.

Please compete the SystmOne referral form if available.

Referral form for clinician use only.

EPUT Community Wound Care Referral form (DOCX)
District Nursing
Close

The team delivers nursing care to housebound patient's including wound care, assessment, palliative care, medication, pressure ulcer management.

Fair Havens Community Service
Close

Fair Havens Community Team provides assessment, support advice and care for people wishing to be cared  and supported in their locality community setting. Support is available for those in care homes.

The team is available 24 hours a day, at the end of the phone, for advice and support, to arrange additional home visits. Visits to Fair Havens Hub, the Rapid access service or In Patient Unit is also available.

Please watch this video for more information.

Fair Havens Hospice In Patient Unit
Close

Referrals may be made either by a patient or carer, or any professional directly involved in the patient’s care. Anyone making a referral must have the consent of the patient.

Fair Havens In Patient Unit provides assessment and management of physical symptoms that are proving difficult to control, such as pain, nausea, vomiting, and breathlessness. Respite care is also available for short stays enabling their carers to rest and recuperate. There are 8 beds in the unit.

Some patients may only require a stay for a few days before going home again. Some people choose to receive hospice care several times during their illness, depending on their condition and their wishes.

Please watch this video for more information.

Farleigh Hospice Clinical Advice Line
Close

Farleigh Hospice Clinical Advice Line

T. 01245 455478

W. https://www.farleighhospice.org/advice-support/advice-line

The advice line provides access to a member of the hospice team who is able to give advice on symptoms, nursing care and other needs relating to life-limiting/palliative care needs and available between 8.00am and 8.00pm, 7 days a week.

Please call the advice line when:

  • advice is needed regarding hospice care and support
  • advice or information is needed regarding the management of symptoms
  • concerns about symptoms that need to be addressed before your next scheduled visit/appointment
  • reassurance is required for someone who is anxious about a change in their condition
Farleigh Hospice Inpatient Unit
Close

The specialist Inpatient Unit (IPU) is located in the hospice building in Broomfield, Chelmsford. It provides short-term care for patients needing symptom control, respite, rehabilitation, or end of life care.

There are 10 comfortable rooms, all with Freeview TV, phones, internet access, en-suites, as well as their own private patios, overlooking our beautiful gardens. One of the rooms is specifically designed for young people and their families. 

Information for visitors to the Inpatient Unit (PDF)
Farleigh Hospice Specialist Community Support
Close

Farleigh Hospice Specialist Community Support

T. 01245 455478

The team include Clinical Nurse Specialists, Registered Nurses and Health Care Assistants. They are experts in pain and symptom control and provide:

  • Specialist Physiotherapy
  • Occupational Therapy
  • Complementary Therapy
  • Social Work
  • Counselling 
  • Family Support Practitioners
Frailty Virtual Ward
Close

The team provides clinical service for palliative care patients in their own home.

Hub hours for referrals are Monday to Friday, 8.30am to 4.30pm.

Heart failure service
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Heart failure service

T. 01702939701/07581004920

The team provides advice and support to patients in heart failure. There are Nurse led clinics for medication and symptom reviews and palliative care for end stage heart failure patients. 

Home Loans
Close

The Home Loans team is an intemediary service between equipment provider (medequip) and prescribers. The team ensure forms are completed correctly and appropriate equipment is ordered. There are satelitle equipment stores in Thurrock and Billericay. 

Referrals can be made via SystmOne or the email address above.

Hospice Rapid Access Service (HRAS)
Close

The Hospice Rapid Access Service team is a 24 hour services for people with a primary health need, who are rapidly deteriorating, and likely to be entering the terminal/palliative care phase of their illness. 

Havens Hospices, St Lukes Hospice and Farleigh Hospice work together as a collaborative to ensure consistency of care across all of Mid and South Essex.

The Hospices will assess the care needs of the patient and source care that meets the holistic needs of the patient.  This could be care in the home, on an in-patient unit, or in a Nursing Home.

Havens Hospices – havenshospices.rapidaccess@nhs.net (Southend, Castle Point and Rochford)

Farleigh Hospice -  contactteam.fh@nhs.net (Chelmsford, Maldon and the Dengie, Braintree and the surrounding areas)

St Luke’s Hospice - Stlukes.oneresponse@nhs.net (Basildon and Thurrock)

Integrated Respiratory Team
Close

Integrated Respiratory Team

T. 0300 300 1712

The Respiratory team provide five services:

  • chronic case management of complex COPD patients,
  • Home Oxygen service assessment and re assessment of patients in the community on oxygen therapy or that may fit criteria for oxygen therapy
  • Pulmonary Rehabilitation exercise and education for those with diagnosed respiratory disease bar asthma
  • Breathlessness and diagnostics ARTP accredited spirometry performing and interpritation for suport diagnosis of obstructive and restrictive respiratory disease
  • FeNo testing, respiratory virtual ward pathway for patient with a diagnosed respiratory conditon bar asthma using early supported discharge measures and admission avoidance for those that fit criteria and are clinically indicated
Little Havens Hospice
Close

Little Havens provides specialist care and support for babies, children and young people requiring specialist in-patient care for symptom management, respite and end of life care.

LymphConnect
Close

LymphConnect is an online platform developed to help manage lymphoedema or lipoedema, understand more about the condition, share experiences and get support and advice.

 

Lymphoedema Service
Close

The team provides clinical expertise, support and practical help for those with Lymphoedema and live across Mid Essex.

Palliative Care Nursing Team
Close

The palliative care team aims to provide support and management of physical symptoms such as pain, and also provide psychological, social and spiritual care to patients and their families.

Rainbow Trust
Close

Rainbow Trust Children’s Charity supports families who have a child aged 0 to18 years with a life-threatening or terminal illness.

Respiratory service
Close

Respiratory service

T. 017020372040

The team supports and manages respiratory patients in the community.

They provide a spirometry service and palliative care for respiratory patients. These are Nurse led clinics and home oxygen service.

A specialist nurse can be contact on 07710929672.

SEE Care Coordination Team
Close

This is a multidisciplinary service including Care coordinators, HCAs, pharmacy and intensive social prescribers.

The team completes complex geriatric assessments and premptively intervention on needs of patients living with frailty. The aim is to support independence and the quality of life of patients and be a point of contact for any need. 

St Francis Hospice at Home
Close

St Francis Hospice at Home

T. 01708 758603 / 01708 753319 Ext: 2342

W. https://www.sfh.org.uk/hospice-at-home

The Hospice at Home team offers blocks of care to people in their last few weeks of life. The blocks are usually between two and four hours and in some circumstances the blocks can run sequentially to provide a dying person with almost 24 hour care. The Hospice at Home team offers care for 7 days a week. 

St Francis Hospice Complementary Therapy
Close

St Francis Hospice Complementary Therapy

T. 01708 753319 ext. 2268

W. https://www.sfh.org.uk/patient-therapies

Complementary therapies can help control symptoms and help to deal with day-to-day life.

The therapies available are:

  • Aromatherapy
  • Massage
  • Reflexology
  • Mindfulness
  • Reiki
St Francis Hospice Inpatient Unit
Close

St Francis Hospice Inpatient Unit

T. 01708 723593 / 01708 753319 ext. 2317

W. https://www.sfh.org.uk/the-hospice-ward

For patients requiring specialist in-patient care for symptom management and end of life care.

St Francis Hospice Patient Therapies
Close

St Francis Hospice Patient Therapies

T. 01708 753319  ext. 2220

W. https://www.sfh.org.uk/patient-therapies

The patient therapies team help with a range of symptoms through groups and individual sessions to help managing pain and symptoms.

The team consistes of:

  • Physiotheraphy
  • Occupational therapy
  • Complementary therapy
St Francis Hospice Referral Hub
Close

St Francis Hospice Referral Hub

T. 01708 758606

W. https://www.sfh.org.uk/make-a-referral

The St Francis Hospice's referral hub can be accessed by those facing a life limiting condition. 

Please refer a patient or making a self-referral to access hospice services.

St Francis Hospice Specialist Community and Crisis Support
Close

St Francis Hospice Specialist Community and Crisis Support

T. 01708 758643 / 01708 758610 ext. 2266

W. https://www.sfh.org.uk/crisis-support

The team are clinical specialists that are experts in pain and symptom control.

Urgent advice ia available 24 hours, 365 days a year.

St Luke's Hospice Clinical Outpatients
Close

St Luke's Hospice Clinical Outpatients

T. 01268 524973 / 01268 526259

W. https://www.stlukeshospice.com/clinical-outpatients

St Luke's Hospice Clinical Outpatients team offers convenient, accessible and specialist key clinical procedures and palliative care, in a relaxed environment with appointments to meet your wellbeing and lifestyle needs. 

Key clinical procedures offered to outpatients:

  • Advance Care Planning clinics
  • Ascetic and Pleural drainage
  • Blood product transfusions
  • Clinical Nurse Specialist symptom management clinic
  • CVC line care
  • Intravenous fluids
  • IV Bisphosphonates infusions
  • IV Iron Infusions
  • Long term condition clinic – supporting heart failure, renal and liver conditions
  • Venepuncture

The service opening hours are 9.00am to 5.00pm.

St Luke's Hospice Community Service
Close

St Luke's Hospice community service provides assessment, support advice and care for people wishing to be cared  and supported in their locality community setting. The team also provide support in care homes, the hospice's rapid access service and there is the provision of clinical nurse specialists.

St Luke's Hospice In Patient Unit
Close

St Luke's Hospice provide specialist in-patient care for symptom management and end of life care.        

There are a total of 7 beds and 1 emergency bed in Basildon.

Hospice Rapid Access Service (HRAS) with 6 Beds in Thurrock.

St Luke's Hospice Physiotherapy Support
Close

St Luke's Hospice Physiotherapy Support

T. 01268 526259

W. https://www.stlukeshospice.com/physiotherapy-support

St Luke's Hospice Physiotherapy team can help when living with a life limiting illness.  Specialist Physiotherapists and Occupational Therapists will listen and assess to support independence and aid mobility to manage symptoms and positively impact quality of life and wellbeing.

Family and loved ones are also supported in their caring roles. Advice, guidance and techniques on how to safely move and handle someone when caring for them can be accessed through conversation with the Physiotherapy team.

The offer includes:

  • individual assessments to help provide appropriate equipment, e.g. mobility aids
  • personalised treatment plans including non-drug pain relief treatments and exercises to improve mobility, independence and balance
  • treatments to assist with shortness of breath, fatigue or insomnia
  • group exercise classes and confidence building

Rehabilitative care is also provided by our Occupational Therapy team. 

St Luke's Hospice South Essex Lymphoedema Service (SELS)
Close

St Luke's Hospice South Essex Lymphoedema Service (SELS)

T. 01268 524973

W. https://www.stlukeshospice.com/lymphoedema-support

St Luke's Hospice provides the specialist Lymphoedema care team could provide care to you if you are living with primary Lymphoedema, secondary Lymphoedema and Lipoedema. The team can provide clinical expertise, support and practical help for those with any these conditions and live across South Essex.

Thurrock Integrated Care Team
Close

This community palliative care team delivers specialist care for palliative and end of life care at home, complex care at home e.g. chemotherapy management of Hickman/PICC lines and support to those who are housebound within their own home including residential homes.

Tissue Viability Service: North East London Foundation Trust
Close

Tissue Viability Service: North East London Foundation Trust

T. 0300 300 1831 ext. 52798

This service is for any persons over the age of 18 and supports the management of complex wound care, via clinic based appointments, or homevisits depending on the need of the service user.

Tissue Viability Service: PROVIDE
Close

Tissue Viability Service: PROVIDE

T. 0300 1310 111

W. https://providehealth.org.uk/tissue-viability-service/

This service is for any persons over the age of 18 and supports the management of complex wound care, via clinic based appointments, or homevisits depending on the need of the service user.

Please complete the SystmOne referral form.

Together for Short Lives
Close

Together for Short Lives have a helpline and family support hub to provide help and advice for those caring for a child with a serious illness.

Urgent Community Response Team
Close

All calls are answered by a senior triage nurse in the Single Point of Access, who will assess the case and advise if the service is able to stabilise and manage the patient.

The rapid resonse team aim to visit the patient within two hours.

Young lives vs Cancer
Close

Young lives vs Cancer support young people under 25 with cancer, and their families, to get the help they need during their cancer treatment and beyond, including bereaved families living with emotional distress. 

Lymphoedema services

Basildon and Wickford Integrated Care Team
Close

The integrated care team deliver specialist care for palliative and end of life care at home, complex care at home e.g. chemotherapy management of Hickman/PICC lines and support to those who are housebound within their own home including residential homes.

Breatheasy groups
Close

The support group is a way to learn more about living with a lung condition and share your experiences and stories with others.

Brentwood and Billericay Integrated Care Team
Close

The team deliver specialist care for palliative and end of life care at home, complex care at home e.g. chemotherapy management of Hickman/PICC lines and support to those who are housebound within their own home including residential homes.

British Lymphology Society
Close

The British Lymphology Society provides a directory of Lymphoedema treatment services.

Use the website address above to find your local services.

Community Matrons
Close

Community Matrons

T. 0300 300 1712

The Community Matrons team support patients with complex health and palliative care needs. 

Community Nursing Team
Close

The team provides clinical service for palliative care patients in their own home.

Treatments include:

  • Wound management for trauma and chronic wounds.
  • Lower-leg care for various types of ulcerations.
  • Post-operative care, transitioning to GP Practice nurses once ambulant.
  • Administration of medication by injection (excluding oral medications and eye drops).
  • Management of urinary catheters and bowel issues.
  • End of life or palliative care.
  • Supporting self-care for patients and carers, including administering injections, PICC lines, eye drops, and dressings.
Community Wound Care Team: Essex Partnership University Trust
Close

Community Wound Care Team: Essex Partnership University Trust

The team works with healthcare staff in all aspects of the prevention and management of acute and chronic wounds, with specific focus on those patients with hard to heal, complex and/or problematic wound care.

The Tissue Viability and Complex Leg Ulcer Services are part of the community service provided by this team.

Please compete the SystmOne referral form if available.

Referral form for clinician use only.

EPUT Community Wound Care Referral form (DOCX)
District Nursing
Close

The team delivers nursing care to housebound patient's including wound care, assessment, palliative care, medication, pressure ulcer management.

Fair Havens Hospice In Patient Unit
Close

Referrals may be made either by a patient or carer, or any professional directly involved in the patient’s care. Anyone making a referral must have the consent of the patient.

Fair Havens In Patient Unit provides assessment and management of physical symptoms that are proving difficult to control, such as pain, nausea, vomiting, and breathlessness. Respite care is also available for short stays enabling their carers to rest and recuperate. There are 8 beds in the unit.

Some patients may only require a stay for a few days before going home again. Some people choose to receive hospice care several times during their illness, depending on their condition and their wishes.

Please watch this video for more information.

Farleigh Hospice Clinical Advice Line
Close

Farleigh Hospice Clinical Advice Line

T. 01245 455478

W. https://www.farleighhospice.org/advice-support/advice-line

The advice line provides access to a member of the hospice team who is able to give advice on symptoms, nursing care and other needs relating to life-limiting/palliative care needs and available between 8.00am and 8.00pm, 7 days a week.

Please call the advice line when:

  • advice is needed regarding hospice care and support
  • advice or information is needed regarding the management of symptoms
  • concerns about symptoms that need to be addressed before your next scheduled visit/appointment
  • reassurance is required for someone who is anxious about a change in their condition
Farleigh Hospice Inpatient Unit
Close

The specialist Inpatient Unit (IPU) is located in the hospice building in Broomfield, Chelmsford. It provides short-term care for patients needing symptom control, respite, rehabilitation, or end of life care.

There are 10 comfortable rooms, all with Freeview TV, phones, internet access, en-suites, as well as their own private patios, overlooking our beautiful gardens. One of the rooms is specifically designed for young people and their families. 

Information for visitors to the Inpatient Unit (PDF)
Farleigh Hospice Specialist Community Support
Close

Farleigh Hospice Specialist Community Support

T. 01245 455478

The team include Clinical Nurse Specialists, Registered Nurses and Health Care Assistants. They are experts in pain and symptom control and provide:

  • Specialist Physiotherapy
  • Occupational Therapy
  • Complementary Therapy
  • Social Work
  • Counselling 
  • Family Support Practitioners
Hospice Rapid Access Service (HRAS)
Close

The Hospice Rapid Access Service team is a 24 hour services for people with a primary health need, who are rapidly deteriorating, and likely to be entering the terminal/palliative care phase of their illness. 

Havens Hospices, St Lukes Hospice and Farleigh Hospice work together as a collaborative to ensure consistency of care across all of Mid and South Essex.

The Hospices will assess the care needs of the patient and source care that meets the holistic needs of the patient.  This could be care in the home, on an in-patient unit, or in a Nursing Home.

Havens Hospices – havenshospices.rapidaccess@nhs.net (Southend, Castle Point and Rochford)

Farleigh Hospice -  contactteam.fh@nhs.net (Chelmsford, Maldon and the Dengie, Braintree and the surrounding areas)

St Luke’s Hospice - Stlukes.oneresponse@nhs.net (Basildon and Thurrock)

Integrated Respiratory Team
Close

Integrated Respiratory Team

T. 0300 300 1712

The Respiratory team provide five services:

  • chronic case management of complex COPD patients,
  • Home Oxygen service assessment and re assessment of patients in the community on oxygen therapy or that may fit criteria for oxygen therapy
  • Pulmonary Rehabilitation exercise and education for those with diagnosed respiratory disease bar asthma
  • Breathlessness and diagnostics ARTP accredited spirometry performing and interpritation for suport diagnosis of obstructive and restrictive respiratory disease
  • FeNo testing, respiratory virtual ward pathway for patient with a diagnosed respiratory conditon bar asthma using early supported discharge measures and admission avoidance for those that fit criteria and are clinically indicated
Little Havens Hospice
Close

Little Havens provides specialist care and support for babies, children and young people requiring specialist in-patient care for symptom management, respite and end of life care.

LymphConnect
Close

LymphConnect is an online platform developed to help manage lymphoedema or lipoedema, understand more about the condition, share experiences and get support and advice.

 

Lymphoedema Service
Close

The team provides clinical expertise, support and practical help for those with Lymphoedema and live across Mid Essex.

Palliative Care Nursing Team
Close

The palliative care team aims to provide support and management of physical symptoms such as pain, and also provide psychological, social and spiritual care to patients and their families.

St Francis Hospice Complementary Therapy
Close

St Francis Hospice Complementary Therapy

T. 01708 753319 ext. 2268

W. https://www.sfh.org.uk/patient-therapies

Complementary therapies can help control symptoms and help to deal with day-to-day life.

The therapies available are:

  • Aromatherapy
  • Massage
  • Reflexology
  • Mindfulness
  • Reiki
St Francis Hospice Inpatient Unit
Close

St Francis Hospice Inpatient Unit

T. 01708 723593 / 01708 753319 ext. 2317

W. https://www.sfh.org.uk/the-hospice-ward

For patients requiring specialist in-patient care for symptom management and end of life care.

St Francis Hospice Patient Therapies
Close

St Francis Hospice Patient Therapies

T. 01708 753319  ext. 2220

W. https://www.sfh.org.uk/patient-therapies

The patient therapies team help with a range of symptoms through groups and individual sessions to help managing pain and symptoms.

The team consistes of:

  • Physiotheraphy
  • Occupational therapy
  • Complementary therapy
St Francis Hospice Referral Hub
Close

St Francis Hospice Referral Hub

T. 01708 758606

W. https://www.sfh.org.uk/make-a-referral

The St Francis Hospice's referral hub can be accessed by those facing a life limiting condition. 

Please refer a patient or making a self-referral to access hospice services.

St Francis Hospice Specialist Community and Crisis Support
Close

St Francis Hospice Specialist Community and Crisis Support

T. 01708 758643 / 01708 758610 ext. 2266

W. https://www.sfh.org.uk/crisis-support

The team are clinical specialists that are experts in pain and symptom control.

Urgent advice ia available 24 hours, 365 days a year.

St Luke's Hospice Clinical Outpatients
Close

St Luke's Hospice Clinical Outpatients

T. 01268 524973 / 01268 526259

W. https://www.stlukeshospice.com/clinical-outpatients

St Luke's Hospice Clinical Outpatients team offers convenient, accessible and specialist key clinical procedures and palliative care, in a relaxed environment with appointments to meet your wellbeing and lifestyle needs. 

Key clinical procedures offered to outpatients:

  • Advance Care Planning clinics
  • Ascetic and Pleural drainage
  • Blood product transfusions
  • Clinical Nurse Specialist symptom management clinic
  • CVC line care
  • Intravenous fluids
  • IV Bisphosphonates infusions
  • IV Iron Infusions
  • Long term condition clinic – supporting heart failure, renal and liver conditions
  • Venepuncture

The service opening hours are 9.00am to 5.00pm.

St Luke's Hospice In Patient Unit
Close

St Luke's Hospice provide specialist in-patient care for symptom management and end of life care.        

There are a total of 7 beds and 1 emergency bed in Basildon.

Hospice Rapid Access Service (HRAS) with 6 Beds in Thurrock.

St Luke's Hospice Physiotherapy Support
Close

St Luke's Hospice Physiotherapy Support

T. 01268 526259

W. https://www.stlukeshospice.com/physiotherapy-support

St Luke's Hospice Physiotherapy team can help when living with a life limiting illness.  Specialist Physiotherapists and Occupational Therapists will listen and assess to support independence and aid mobility to manage symptoms and positively impact quality of life and wellbeing.

Family and loved ones are also supported in their caring roles. Advice, guidance and techniques on how to safely move and handle someone when caring for them can be accessed through conversation with the Physiotherapy team.

The offer includes:

  • individual assessments to help provide appropriate equipment, e.g. mobility aids
  • personalised treatment plans including non-drug pain relief treatments and exercises to improve mobility, independence and balance
  • treatments to assist with shortness of breath, fatigue or insomnia
  • group exercise classes and confidence building

Rehabilitative care is also provided by our Occupational Therapy team. 

St Luke's Hospice South Essex Lymphoedema Service (SELS)
Close

St Luke's Hospice South Essex Lymphoedema Service (SELS)

T. 01268 524973

W. https://www.stlukeshospice.com/lymphoedema-support

St Luke's Hospice provides the specialist Lymphoedema care team could provide care to you if you are living with primary Lymphoedema, secondary Lymphoedema and Lipoedema. The team can provide clinical expertise, support and practical help for those with any these conditions and live across South Essex.

Thurrock Integrated Care Team
Close

This community palliative care team delivers specialist care for palliative and end of life care at home, complex care at home e.g. chemotherapy management of Hickman/PICC lines and support to those who are housebound within their own home including residential homes.

Tissue Viability Service: North East London Foundation Trust
Close

Tissue Viability Service: North East London Foundation Trust

T. 0300 300 1831 ext. 52798

This service is for any persons over the age of 18 and supports the management of complex wound care, via clinic based appointments, or homevisits depending on the need of the service user.

Tissue Viability Service: PROVIDE
Close

Tissue Viability Service: PROVIDE

T. 0300 1310 111

W. https://providehealth.org.uk/tissue-viability-service/

This service is for any persons over the age of 18 and supports the management of complex wound care, via clinic based appointments, or homevisits depending on the need of the service user.

Please complete the SystmOne referral form.

Palliative care teams

Basildon and Wickford Integrated Care Team
Close

The integrated care team deliver specialist care for palliative and end of life care at home, complex care at home e.g. chemotherapy management of Hickman/PICC lines and support to those who are housebound within their own home including residential homes.

Bliss
Close

Bliss offers a wide range of free services for the families of premature and sick babies including a video call support service.

Breatheasy groups
Close

The support group is a way to learn more about living with a lung condition and share your experiences and stories with others.

Brentwood and Billericay Integrated Care Team
Close

The team deliver specialist care for palliative and end of life care at home, complex care at home e.g. chemotherapy management of Hickman/PICC lines and support to those who are housebound within their own home including residential homes.

British Lymphology Society
Close

The British Lymphology Society provides a directory of Lymphoedema treatment services.

Use the website address above to find your local services.

Care Co-ordinators
Close

Care Co-ordinators

T. 0300 300 1712

Care co-ordinators are llocated to specific surgerys in Basildon, Brentwood, Billaricay and Wickford. They support with GP MDTs and complex patients with multiple comorbidities.

Children's Community Nursing Service: Essex Partnership University Trust
Close

Children's Community Nursing Service: Essex Partnership University Trust

T. 0344 257 3956

The Children's Community Nursing Team (CCN Team) provides clinical nursing care for children and young people with complex and ongoing clinical health needs in the community including palliative care. The team cares for children and young people between the ages of 0 – 18 years who would need to return to hospital or their GP for their health care needs.

Children's Community Nursing Service: North East London Foundation Trust
Close

Children's Community Nursing Service: North East London Foundation Trust

T. 0300 300 1521 option 1

W. https://www.nelft.nhs.uk/services-bsbwtk-community-nursing-clinicians

The Children’s Community Nursing Team consists of nurses who have specialist training and experience in the care of sick children. We provide a vital link with other professionals to provide holistic care including palliative care to children and their families. We aid in preventing hospital admission and supporting early discharge by teaching and supporting families to manage their child’s condition in their own home.

Children's Community Nursing Service: Provide CIC
Close

Children's Community Nursing Service: Provide CIC

T. 0300 1310 111

The Children's Community Nursing Service team provides nursing care for children and young people with a health need including palliative care in their own home or the community and includes training and support for families and carers. The primary aim is to prevent hospital admission, attendance and length of hospital stay through supporting a family to care for their child at home or within their local community.

This service covers Mid Essex excluding Halstead.

Community Matrons
Close

Community Matrons

T. 0300 300 1712

The Community Matrons team support patients with complex health and palliative care needs. 

Community Nursing Team
Close

The team provides clinical service for palliative care patients in their own home.

Treatments include:

  • Wound management for trauma and chronic wounds.
  • Lower-leg care for various types of ulcerations.
  • Post-operative care, transitioning to GP Practice nurses once ambulant.
  • Administration of medication by injection (excluding oral medications and eye drops).
  • Management of urinary catheters and bowel issues.
  • End of life or palliative care.
  • Supporting self-care for patients and carers, including administering injections, PICC lines, eye drops, and dressings.
Community Wound Care Team: Essex Partnership University Trust
Close

Community Wound Care Team: Essex Partnership University Trust

The team works with healthcare staff in all aspects of the prevention and management of acute and chronic wounds, with specific focus on those patients with hard to heal, complex and/or problematic wound care.

The Tissue Viability and Complex Leg Ulcer Services are part of the community service provided by this team.

Please compete the SystmOne referral form if available.

Referral form for clinician use only.

EPUT Community Wound Care Referral form (DOCX)
District Nursing
Close

The team delivers nursing care to housebound patient's including wound care, assessment, palliative care, medication, pressure ulcer management.

Fair Havens Community Service
Close

Fair Havens Community Team provides assessment, support advice and care for people wishing to be cared  and supported in their locality community setting. Support is available for those in care homes.

The team is available 24 hours a day, at the end of the phone, for advice and support, to arrange additional home visits. Visits to Fair Havens Hub, the Rapid access service or In Patient Unit is also available.

Please watch this video for more information.

Fair Havens Hospice In Patient Unit
Close

Referrals may be made either by a patient or carer, or any professional directly involved in the patient’s care. Anyone making a referral must have the consent of the patient.

Fair Havens In Patient Unit provides assessment and management of physical symptoms that are proving difficult to control, such as pain, nausea, vomiting, and breathlessness. Respite care is also available for short stays enabling their carers to rest and recuperate. There are 8 beds in the unit.

Some patients may only require a stay for a few days before going home again. Some people choose to receive hospice care several times during their illness, depending on their condition and their wishes.

Please watch this video for more information.

Farleigh Hospice Clinical Advice Line
Close

Farleigh Hospice Clinical Advice Line

T. 01245 455478

W. https://www.farleighhospice.org/advice-support/advice-line

The advice line provides access to a member of the hospice team who is able to give advice on symptoms, nursing care and other needs relating to life-limiting/palliative care needs and available between 8.00am and 8.00pm, 7 days a week.

Please call the advice line when:

  • advice is needed regarding hospice care and support
  • advice or information is needed regarding the management of symptoms
  • concerns about symptoms that need to be addressed before your next scheduled visit/appointment
  • reassurance is required for someone who is anxious about a change in their condition
Farleigh Hospice Inpatient Unit
Close

The specialist Inpatient Unit (IPU) is located in the hospice building in Broomfield, Chelmsford. It provides short-term care for patients needing symptom control, respite, rehabilitation, or end of life care.

There are 10 comfortable rooms, all with Freeview TV, phones, internet access, en-suites, as well as their own private patios, overlooking our beautiful gardens. One of the rooms is specifically designed for young people and their families. 

Information for visitors to the Inpatient Unit (PDF)
Farleigh Hospice Specialist Community Support
Close

Farleigh Hospice Specialist Community Support

T. 01245 455478

The team include Clinical Nurse Specialists, Registered Nurses and Health Care Assistants. They are experts in pain and symptom control and provide:

  • Specialist Physiotherapy
  • Occupational Therapy
  • Complementary Therapy
  • Social Work
  • Counselling 
  • Family Support Practitioners
Frailty Virtual Ward
Close

The team provides clinical service for palliative care patients in their own home.

Hub hours for referrals are Monday to Friday, 8.30am to 4.30pm.

Heart failure service
Close

Heart failure service

T. 01702939701/07581004920

The team provides advice and support to patients in heart failure. There are Nurse led clinics for medication and symptom reviews and palliative care for end stage heart failure patients. 

Home Loans
Close

The Home Loans team is an intemediary service between equipment provider (medequip) and prescribers. The team ensure forms are completed correctly and appropriate equipment is ordered. There are satelitle equipment stores in Thurrock and Billericay. 

Referrals can be made via SystmOne or the email address above.

Hospice Rapid Access Service (HRAS)
Close

The Hospice Rapid Access Service team is a 24 hour services for people with a primary health need, who are rapidly deteriorating, and likely to be entering the terminal/palliative care phase of their illness. 

Havens Hospices, St Lukes Hospice and Farleigh Hospice work together as a collaborative to ensure consistency of care across all of Mid and South Essex.

The Hospices will assess the care needs of the patient and source care that meets the holistic needs of the patient.  This could be care in the home, on an in-patient unit, or in a Nursing Home.

Havens Hospices – havenshospices.rapidaccess@nhs.net (Southend, Castle Point and Rochford)

Farleigh Hospice -  contactteam.fh@nhs.net (Chelmsford, Maldon and the Dengie, Braintree and the surrounding areas)

St Luke’s Hospice - Stlukes.oneresponse@nhs.net (Basildon and Thurrock)

Hospice UK
Close

Hospice UK can help find a hospice, provide infromation and support about end of life care and guidance to plan ahead.

Integrated Respiratory Team
Close

Integrated Respiratory Team

T. 0300 300 1712

The Respiratory team provide five services:

  • chronic case management of complex COPD patients,
  • Home Oxygen service assessment and re assessment of patients in the community on oxygen therapy or that may fit criteria for oxygen therapy
  • Pulmonary Rehabilitation exercise and education for those with diagnosed respiratory disease bar asthma
  • Breathlessness and diagnostics ARTP accredited spirometry performing and interpritation for suport diagnosis of obstructive and restrictive respiratory disease
  • FeNo testing, respiratory virtual ward pathway for patient with a diagnosed respiratory conditon bar asthma using early supported discharge measures and admission avoidance for those that fit criteria and are clinically indicated
Little Havens Hospice
Close

Little Havens provides specialist care and support for babies, children and young people requiring specialist in-patient care for symptom management, respite and end of life care.

LymphConnect
Close

LymphConnect is an online platform developed to help manage lymphoedema or lipoedema, understand more about the condition, share experiences and get support and advice.

 

Lymphoedema Service
Close

The team provides clinical expertise, support and practical help for those with Lymphoedema and live across Mid Essex.

Palliative Care Nursing Team
Close

The palliative care team aims to provide support and management of physical symptoms such as pain, and also provide psychological, social and spiritual care to patients and their families.

Rainbow Trust
Close

Rainbow Trust Children’s Charity supports families who have a child aged 0 to18 years with a life-threatening or terminal illness.

Respiratory service
Close

Respiratory service

T. 017020372040

The team supports and manages respiratory patients in the community.

They provide a spirometry service and palliative care for respiratory patients. These are Nurse led clinics and home oxygen service.

A specialist nurse can be contact on 07710929672.

SEE Care Coordination Team
Close

This is a multidisciplinary service including Care coordinators, HCAs, pharmacy and intensive social prescribers.

The team completes complex geriatric assessments and premptively intervention on needs of patients living with frailty. The aim is to support independence and the quality of life of patients and be a point of contact for any need. 

St Francis Hospice at Home
Close

St Francis Hospice at Home

T. 01708 758603 / 01708 753319 Ext: 2342

W. https://www.sfh.org.uk/hospice-at-home

The Hospice at Home team offers blocks of care to people in their last few weeks of life. The blocks are usually between two and four hours and in some circumstances the blocks can run sequentially to provide a dying person with almost 24 hour care. The Hospice at Home team offers care for 7 days a week. 

St Francis Hospice Complementary Therapy
Close

St Francis Hospice Complementary Therapy

T. 01708 753319 ext. 2268

W. https://www.sfh.org.uk/patient-therapies

Complementary therapies can help control symptoms and help to deal with day-to-day life.

The therapies available are:

  • Aromatherapy
  • Massage
  • Reflexology
  • Mindfulness
  • Reiki
St Francis Hospice Inpatient Unit
Close

St Francis Hospice Inpatient Unit

T. 01708 723593 / 01708 753319 ext. 2317

W. https://www.sfh.org.uk/the-hospice-ward

For patients requiring specialist in-patient care for symptom management and end of life care.

St Francis Hospice Patient Therapies
Close

St Francis Hospice Patient Therapies

T. 01708 753319  ext. 2220

W. https://www.sfh.org.uk/patient-therapies

The patient therapies team help with a range of symptoms through groups and individual sessions to help managing pain and symptoms.

The team consistes of:

  • Physiotheraphy
  • Occupational therapy
  • Complementary therapy
St Francis Hospice Referral Hub
Close

St Francis Hospice Referral Hub

T. 01708 758606

W. https://www.sfh.org.uk/make-a-referral

The St Francis Hospice's referral hub can be accessed by those facing a life limiting condition. 

Please refer a patient or making a self-referral to access hospice services.

St Francis Hospice Specialist Community and Crisis Support
Close

St Francis Hospice Specialist Community and Crisis Support

T. 01708 758643 / 01708 758610 ext. 2266

W. https://www.sfh.org.uk/crisis-support

The team are clinical specialists that are experts in pain and symptom control.

Urgent advice ia available 24 hours, 365 days a year.

St Luke's Hospice Clinical Outpatients
Close

St Luke's Hospice Clinical Outpatients

T. 01268 524973 / 01268 526259

W. https://www.stlukeshospice.com/clinical-outpatients

St Luke's Hospice Clinical Outpatients team offers convenient, accessible and specialist key clinical procedures and palliative care, in a relaxed environment with appointments to meet your wellbeing and lifestyle needs. 

Key clinical procedures offered to outpatients:

  • Advance Care Planning clinics
  • Ascetic and Pleural drainage
  • Blood product transfusions
  • Clinical Nurse Specialist symptom management clinic
  • CVC line care
  • Intravenous fluids
  • IV Bisphosphonates infusions
  • IV Iron Infusions
  • Long term condition clinic – supporting heart failure, renal and liver conditions
  • Venepuncture

The service opening hours are 9.00am to 5.00pm.

St Luke's Hospice Community Service
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St Luke's Hospice community service provides assessment, support advice and care for people wishing to be cared  and supported in their locality community setting. The team also provide support in care homes, the hospice's rapid access service and there is the provision of clinical nurse specialists.

St Luke's Hospice In Patient Unit
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St Luke's Hospice provide specialist in-patient care for symptom management and end of life care.        

There are a total of 7 beds and 1 emergency bed in Basildon.

Hospice Rapid Access Service (HRAS) with 6 Beds in Thurrock.

St Luke's Hospice Physiotherapy Support
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St Luke's Hospice Physiotherapy Support

T. 01268 526259

W. https://www.stlukeshospice.com/physiotherapy-support

St Luke's Hospice Physiotherapy team can help when living with a life limiting illness.  Specialist Physiotherapists and Occupational Therapists will listen and assess to support independence and aid mobility to manage symptoms and positively impact quality of life and wellbeing.

Family and loved ones are also supported in their caring roles. Advice, guidance and techniques on how to safely move and handle someone when caring for them can be accessed through conversation with the Physiotherapy team.

The offer includes:

  • individual assessments to help provide appropriate equipment, e.g. mobility aids
  • personalised treatment plans including non-drug pain relief treatments and exercises to improve mobility, independence and balance
  • treatments to assist with shortness of breath, fatigue or insomnia
  • group exercise classes and confidence building

Rehabilitative care is also provided by our Occupational Therapy team. 

St Luke's Hospice Pre & Post Bereavement Support
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St Luke's Hospice Pre & Post Bereavement Support

T. 01268 526259

W. https://www.stlukeshospice.com/bereavement-support

The Dove Community Counselling Service team at St Luke's Hospice offer bereavement support to adults living with a life limiting illness, from diagnosis through to end of life or into survivorship. 

Bereavement support is also available to those who may have experienced a bereavement from suicide, sudden, traumatic or accidental deaths, or within the last 5 years due to a life limiting illness.

St Luke's Hospice South Essex Lymphoedema Service (SELS)
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St Luke's Hospice South Essex Lymphoedema Service (SELS)

T. 01268 524973

W. https://www.stlukeshospice.com/lymphoedema-support

St Luke's Hospice provides the specialist Lymphoedema care team could provide care to you if you are living with primary Lymphoedema, secondary Lymphoedema and Lipoedema. The team can provide clinical expertise, support and practical help for those with any these conditions and live across South Essex.

Thurrock Integrated Care Team
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This community palliative care team delivers specialist care for palliative and end of life care at home, complex care at home e.g. chemotherapy management of Hickman/PICC lines and support to those who are housebound within their own home including residential homes.

Tissue Viability Service: North East London Foundation Trust
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Tissue Viability Service: North East London Foundation Trust

T. 0300 300 1831 ext. 52798

This service is for any persons over the age of 18 and supports the management of complex wound care, via clinic based appointments, or homevisits depending on the need of the service user.

Tissue Viability Service: PROVIDE
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Tissue Viability Service: PROVIDE

T. 0300 1310 111

W. https://providehealth.org.uk/tissue-viability-service/

This service is for any persons over the age of 18 and supports the management of complex wound care, via clinic based appointments, or homevisits depending on the need of the service user.

Please complete the SystmOne referral form.

Together for Short Lives
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Together for Short Lives have a helpline and family support hub to provide help and advice for those caring for a child with a serious illness.

Urgent Community Response Team
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All calls are answered by a senior triage nurse in the Single Point of Access, who will assess the case and advise if the service is able to stabilise and manage the patient.

The rapid resonse team aim to visit the patient within two hours.

Young lives vs Cancer
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Young lives vs Cancer support young people under 25 with cancer, and their families, to get the help they need during their cancer treatment and beyond, including bereaved families living with emotional distress. 

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