Services in South East Essex

This service is available Monday to Friday from 9.00am to 10.00pm. Saturday and Sunday 9.00am to 5.00pm. Clinicians can call the Oncology Registrar on-call at Southend Hospital bleep 4001.

Outside of these hours clinicians can call the Oncology Consultant on call via Southend Hospital switchboard on 01702 435555.

The Admiral Nurses at Dementia UK provide information, advice and support with any aspect of dementia.

The specialist dementia nurses offer free and confidential support via the Helpline for you when you need help.

The Alzheimer's Society dementia advisors can help people living with dementia and their carers. They can provide practical help and emotional support via the telephone support or the online community connecting those in similar situations.

Bliss offers a wide range of free services for the families of premature and sick babies including a video call support service.

The support group is a way to learn more about living with a lung condition and share your experiences and stories with others.

The British Lymphology Society provides a directory of Lymphoedema treatment services.

Use the website address above to find your local services.

The Children's Community Nursing Team (CCN Team) provides clinical nursing care for children and young people with complex and ongoing clinical health needs in the community including palliative care. The team cares for children and young people between the ages of 0 – 18 years who would need to return to hospital or their GP for their health care needs.

The Children’s Community Nursing Team consists of nurses who have specialist training and experience in the care of sick children. We provide a vital link with other professionals to provide holistic care including palliative care to children and their families. We aid in preventing hospital admission and supporting early discharge by teaching and supporting families to manage their child’s condition in their own home.

The team works with healthcare staff in all aspects of the prevention and management of acute and chronic wounds, with specific focus on those patients with hard to heal, complex and/or problematic wound care.

The Tissue Viability and Complex Leg Ulcer Services are part of the community service provided by this team.

Please compete the SystmOne referral form if available.

Referral form for clinician use only.

The team provides intensive mental health and physical health support for those diagnosed with dementia or suspected dementia.

GP referral via SystmOne.

The team delivers nursing care to housebound patient's including wound care, assessment, palliative care, medication, pressure ulcer management.

Fair Havens Community Team provides assessment, support advice and care for people wishing to be cared  and supported in their locality community setting. Support is available for those in care homes.

The team is available 24 hours a day, at the end of the phone, for advice and support, to arrange additional home visits. Visits to Fair Havens Hub, the Rapid access service or In Patient Unit is also available.

Please watch this video for more information.

Referrals may be made either by a patient or carer, or any professional directly involved in the patient’s care. Anyone making a referral must have the consent of the patient.

Fair Havens In Patient Unit provides assessment and management of physical symptoms that are proving difficult to control, such as pain, nausea, vomiting, and breathlessness. Respite care is also available for short stays enabling their carers to rest and recuperate. There are 8 beds in the unit.

Some patients may only require a stay for a few days before going home again. Some people choose to receive hospice care several times during their illness, depending on their condition and their wishes.

Please watch this video for more information.

The team provides advice and support to patients in heart failure. There are Nurse led clinics for medication and symptom reviews and palliative care for end stage heart failure patients. 

The Hospice Rapid Access Service team is a 24 hour services for people with a primary health need, who are rapidly deteriorating, and likely to be entering the terminal/palliative care phase of their illness. 

Havens Hospices, St Lukes Hospice and Farleigh Hospice work together as a collaborative to ensure consistency of care across all of Mid and South Essex.

The Hospices will assess the care needs of the patient and source care that meets the holistic needs of the patient.  This could be care in the home, on an in-patient unit, or in a Nursing Home.

Havens Hospices – havenshospices.rapidaccess@nhs.net (Southend, Castle Point and Rochford)

Farleigh Hospice -  contactteam.fh@nhs.net (Chelmsford, Maldon and the Dengie, Braintree and the surrounding areas)

St Luke’s Hospice - Stlukes.oneresponse@nhs.net (Basildon and Thurrock)

Hospice UK can help find a hospice, provide infromation and support about end of life care and guidance to plan ahead.

Little Havens provides specialist care and support for babies, children and young people requiring specialist in-patient care for symptom management, respite and end of life care.

LymphConnect is an online platform developed to help manage lymphoedema or lipoedema, understand more about the condition, share experiences and get support and advice.

Macmillan provide cancer information, support and help everyone with cancer live life as fully as they can.

Visit the website to get help with paying bills, advice on benefits or treatment, or to just chat.

Marie Curie provide support for patients and carers through terminal illness.

Find information and support through the telephone helpline and online chat via their website.

Other services include Marie Curie nurses, Hospice care, helper and companion services.

The palliative care team aims to provide support and management of physical symptoms such as pain, and also provide psychological, social and spiritual care to patients and their families.

Rainbow Trust Children’s Charity supports families who have a child aged 0 to18 years with a life-threatening or terminal illness.

The team supports and manages respiratory patients in the community.

They provide a spirometry service and palliative care for respiratory patients. These are Nurse led clinics and home oxygen service.

A specialist nurse can be contact on 07710929672.

This is a multidisciplinary service including Care coordinators, HCAs, pharmacy and intensive social prescribers.

The team completes complex geriatric assessments and premptively intervention on needs of patients living with frailty. The aim is to support independence and the quality of life of patients and be a point of contact for any need. 

St Luke's Hospice provides the specialist Lymphoedema care team could provide care to you if you are living with primary Lymphoedema, secondary Lymphoedema and Lipoedema. The team can provide clinical expertise, support and practical help for those with any these conditions and live across South Essex.

Together for Short Lives have a helpline and family support hub to provide help and advice for those caring for a child with a serious illness.

All calls are answered by a senior triage nurse in the Single Point of Access, who will assess the case and advise if the service is able to stabilise and manage the patient.

The rapid resonse team aim to visit the patient within two hours.

Young lives vs Cancer support young people under 25 with cancer, and their families, to get the help they need during their cancer treatment and beyond, including bereaved families living with emotional distress.