Services

This service is available Monday to Friday from 9.00am to 10.00pm. Saturday and Sunday 9.00am to 5.00pm. Clinicians can call the Oncology Registrar on-call at Southend Hospital bleep 4001.

Outside of these hours clinicians can call the Oncology Consultant on call via Southend Hospital switchboard on 01702 435555.

The Admiral Nurses at Dementia UK provide information, advice and support with any aspect of dementia.

The specialist dementia nurses offer free and confidential support via the Helpline for you when you need help.

The Alzheimer's Society dementia advisors can help people living with dementia and their carers. They can provide practical help and emotional support via the telephone support or the online community connecting those in similar situations.

The integrated care team deliver specialist care for palliative and end of life care at home, complex care at home e.g. chemotherapy management of Hickman/PICC lines and support to those who are housebound within their own home including residential homes.

Bliss offers a wide range of free services for the families of premature and sick babies including a video call support service.

The support group is a way to learn more about living with a lung condition and share your experiences and stories with others.

The team deliver specialist care for palliative and end of life care at home, complex care at home e.g. chemotherapy management of Hickman/PICC lines and support to those who are housebound within their own home including residential homes.

The British Lymphology Society provides a directory of Lymphoedema treatment services.

Use the website address above to find your local services.

Care co-ordinators are llocated to specific surgerys in Basildon, Brentwood, Billaricay and Wickford. They support with GP MDTs and complex patients with multiple comorbidities.

The Children's Community Nursing Team (CCN Team) provides clinical nursing care for children and young people with complex and ongoing clinical health needs in the community including palliative care. The team cares for children and young people between the ages of 0 – 18 years who would need to return to hospital or their GP for their health care needs.

The Children’s Community Nursing Team consists of nurses who have specialist training and experience in the care of sick children. We provide a vital link with other professionals to provide holistic care including palliative care to children and their families. We aid in preventing hospital admission and supporting early discharge by teaching and supporting families to manage their child’s condition in their own home.

The Children's Community Nursing Service team provides nursing care for children and young people with a health need including palliative care in their own home or the community and includes training and support for families and carers. The primary aim is to prevent hospital admission, attendance and length of hospital stay through supporting a family to care for their child at home or within their local community.

This service covers Mid Essex excluding Halstead.

The Community Matrons team support patients with complex health and palliative care needs. 

The team provides clinical service for palliative care patients in their own home.

Treatments include:

• Wound management for trauma and chronic wounds.
• Lower-leg care for various types of ulcerations.
• Post-operative care, transitioning to GP Practice nurses once ambulant.
• Administration of medication by injection (excluding oral medications and eye drops).
• Management of urinary catheters and bowel issues.
• End of life or palliative care.
• Supporting self-care for patients and carers, including administering injections, PICC lines, eye drops, and dressings.

The team works with healthcare staff in all aspects of the prevention and management of acute and chronic wounds, with specific focus on those patients with hard to heal, complex and/or problematic wound care.

The Tissue Viability and Complex Leg Ulcer Services are part of the community service provided by this team.

Please compete the SystmOne referral form if available.

Referral form for clinician use only.

The team provides intensive mental health and physical health support for those diagnosed with dementia or suspected dementia.

The team provides intensive mental health and physical health support for those diagnosed with dementia or suspected dementia.

GP referral via SystmOne.

The team delivers nursing care to housebound patient's including wound care, assessment, palliative care, medication, pressure ulcer management.

Fair Havens Community Team provides assessment, support advice and care for people wishing to be cared  and supported in their locality community setting. Support is available for those in care homes.

The team is available 24 hours a day, at the end of the phone, for advice and support, to arrange additional home visits. Visits to Fair Havens Hub, the Rapid access service or In Patient Unit is also available.

Please watch this video for more information.

Referrals may be made either by a patient or carer, or any professional directly involved in the patient’s care. Anyone making a referral must have the consent of the patient.

Fair Havens In Patient Unit provides assessment and management of physical symptoms that are proving difficult to control, such as pain, nausea, vomiting, and breathlessness. Respite care is also available for short stays enabling their carers to rest and recuperate. There are 8 beds in the unit.

Some patients may only require a stay for a few days before going home again. Some people choose to receive hospice care several times during their illness, depending on their condition and their wishes.

Please watch this video for more information.

The advice line provides access to a member of the hospice team who is able to give advice on symptoms, nursing care and other needs relating to life-limiting/palliative care needs and available between 8.00am and 8.00pm, 7 days a week.

Please call the advice line when:

• advice is needed regarding hospice care and support
• advice or information is needed regarding the management of symptoms
• concerns about symptoms that need to be addressed before your next scheduled visit/appointment
• reassurance is required for someone who is anxious about a change in their condition

The specialist Inpatient Unit (IPU) is located in the hospice building in Broomfield, Chelmsford. It provides short-term care for patients needing symptom control, respite, rehabilitation, or end of life care.

There are 10 comfortable rooms, all with Freeview TV, phones, internet access, en-suites, as well as their own private patios, overlooking our beautiful gardens. One of the rooms is specifically designed for young people and their families. 

The team include Clinical Nurse Specialists, Registered Nurses and Health Care Assistants. They are experts in pain and symptom control and provide:

• Specialist Physiotherapy
• Occupational Therapy
• Complementary Therapy
• Social Work
• Counselling 
• Family Support Practitioners

The team provides clinical service for palliative care patients in their own home.

Hub hours for referrals are Monday to Friday, 8.30am to 4.30pm.

The team provides advice and support to patients in heart failure. There are Nurse led clinics for medication and symptom reviews and palliative care for end stage heart failure patients. 

The Home Loans team is an intemediary service between equipment provider (medequip) and prescribers. The team ensure forms are completed correctly and appropriate equipment is ordered. There are satelitle equipment stores in Thurrock and Billericay. 

Referrals can be made via SystmOne or the email address above.

The Hospice Rapid Access Service team is a 24 hour services for people with a primary health need, who are rapidly deteriorating, and likely to be entering the terminal/palliative care phase of their illness. 

Havens Hospices, St Lukes Hospice and Farleigh Hospice work together as a collaborative to ensure consistency of care across all of Mid and South Essex.

The Hospices will assess the care needs of the patient and source care that meets the holistic needs of the patient.  This could be care in the home, on an in-patient unit, or in a Nursing Home.

Havens Hospices – havenshospices.rapidaccess@nhs.net (Southend, Castle Point and Rochford)

Farleigh Hospice -  contactteam.fh@nhs.net (Chelmsford, Maldon and the Dengie, Braintree and the surrounding areas)

St Luke’s Hospice - Stlukes.oneresponse@nhs.net (Basildon and Thurrock)

Hospice UK can help find a hospice, provide infromation and support about end of life care and guidance to plan ahead.

The Respiratory team provide five services:

• chronic case management of complex COPD patients,
• Home Oxygen service assessment and re assessment of patients in the community on oxygen therapy or that may fit criteria for oxygen therapy
• Pulmonary Rehabilitation exercise and education for those with diagnosed respiratory disease bar asthma
• Breathlessness and diagnostics ARTP accredited spirometry performing and interpritation for suport diagnosis of obstructive and restrictive respiratory disease
• FeNo testing, respiratory virtual ward pathway for patient with a diagnosed respiratory conditon bar asthma using early supported discharge measures and admission avoidance for those that fit criteria and are clinically indicated

Little Havens provides specialist care and support for babies, children and young people requiring specialist in-patient care for symptom management, respite and end of life care.

LymphConnect is an online platform developed to help manage lymphoedema or lipoedema, understand more about the condition, share experiences and get support and advice.

The team provides clinical expertise, support and practical help for those with Lymphoedema and live across Mid Essex.

Macmillan provide cancer information, support and help everyone with cancer live life as fully as they can.

Visit the website to get help with paying bills, advice on benefits or treatment, or to just chat.

Marie Curie provide support for patients and carers through terminal illness.

Find information and support through the telephone helpline and online chat via their website.

Other services include Marie Curie nurses, Hospice care, helper and companion services.

The palliative care team aims to provide support and management of physical symptoms such as pain, and also provide psychological, social and spiritual care to patients and their families.

Rainbow Trust Children’s Charity supports families who have a child aged 0 to18 years with a life-threatening or terminal illness.

The team supports and manages respiratory patients in the community.

They provide a spirometry service and palliative care for respiratory patients. These are Nurse led clinics and home oxygen service.

A specialist nurse can be contact on 07710929672.

This is a multidisciplinary service including Care coordinators, HCAs, pharmacy and intensive social prescribers.

The team completes complex geriatric assessments and premptively intervention on needs of patients living with frailty. The aim is to support independence and the quality of life of patients and be a point of contact for any need. 

The Hospice at Home team offers blocks of care to people in their last few weeks of life. The blocks are usually between two and four hours and in some circumstances the blocks can run sequentially to provide a dying person with almost 24 hour care. The Hospice at Home team offers care for 7 days a week. 

Complementary therapies can help control symptoms and help to deal with day-to-day life.

The therapies available are:

• Aromatherapy
• Massage
• Reflexology
• Mindfulness
• Reiki

For patients requiring specialist in-patient care for symptom management and end of life care.

The patient therapies team help with a range of symptoms through groups and individual sessions to help managing pain and symptoms.

The team consistes of:

• Physiotheraphy
• Occupational therapy
• Complementary therapy

The St Francis Hospice's referral hub can be accessed by those facing a life limiting condition. 

Please refer a patient or making a self-referral to access hospice services.

The team are clinical specialists that are experts in pain and symptom control.

Urgent advice ia available 24 hours, 365 days a year.

St Luke's Hospice Clinical Outpatients team offers convenient, accessible and specialist key clinical procedures and palliative care, in a relaxed environment with appointments to meet your wellbeing and lifestyle needs. 

Key clinical procedures offered to outpatients:

• Advance Care Planning clinics
• Ascetic and Pleural drainage
• Blood product transfusions
• Clinical Nurse Specialist symptom management clinic
• CVC line care
• Intravenous fluids
• IV Bisphosphonates infusions
• IV Iron Infusions
• Long term condition clinic – supporting heart failure, renal and liver conditions
• Venepuncture

The service opening hours are 9.00am to 5.00pm.

St Luke's Hospice community service provides assessment, support advice and care for people wishing to be cared  and supported in their locality community setting. The team also provide support in care homes, the hospice's rapid access service and there is the provision of clinical nurse specialists.

St Luke's Hospice provide specialist in-patient care for symptom management and end of life care.        

There are a total of 7 beds and 1 emergency bed in Basildon.

Hospice Rapid Access Service (HRAS) with 6 Beds in Thurrock.

St Luke's Hospice Physiotherapy team can help when living with a life limiting illness.  Specialist Physiotherapists and Occupational Therapists will listen and assess to support independence and aid mobility to manage symptoms and positively impact quality of life and wellbeing.

Family and loved ones are also supported in their caring roles. Advice, guidance and techniques on how to safely move and handle someone when caring for them can be accessed through conversation with the Physiotherapy team.

The offer includes:

• individual assessments to help provide appropriate equipment, e.g. mobility aids
• personalised treatment plans including non-drug pain relief treatments and exercises to improve mobility, independence and balance
• treatments to assist with shortness of breath, fatigue or insomnia
• group exercise classes and confidence building

Rehabilitative care is also provided by our Occupational Therapy team. 

The Dove Community Counselling Service team at St Luke's Hospice offer bereavement support to adults living with a life limiting illness, from diagnosis through to end of life or into survivorship. 

Bereavement support is also available to those who may have experienced a bereavement from suicide, sudden, traumatic or accidental deaths, or within the last 5 years due to a life limiting illness.

St Luke's Hospice provides the specialist Lymphoedema care team could provide care to you if you are living with primary Lymphoedema, secondary Lymphoedema and Lipoedema. The team can provide clinical expertise, support and practical help for those with any these conditions and live across South Essex.

This community palliative care team delivers specialist care for palliative and end of life care at home, complex care at home e.g. chemotherapy management of Hickman/PICC lines and support to those who are housebound within their own home including residential homes.

This service is for any persons over the age of 18 and supports the management of complex wound care, via clinic based appointments, or homevisits depending on the need of the service user.

This service is for any persons over the age of 18 and supports the management of complex wound care, via clinic based appointments, or homevisits depending on the need of the service user.

Please complete the SystmOne referral form.

Together for Short Lives have a helpline and family support hub to provide help and advice for those caring for a child with a serious illness.

The Total Lung Health team provide early lung cancer screening service using LDCT in conjunction with BTUH/external partient and NELFT and are supported by Cancer Alliance.

All calls are answered by a senior triage nurse in the Single Point of Access, who will assess the case and advise if the service is able to stabilise and manage the patient.

The rapid resonse team aim to visit the patient within two hours.

Young lives vs Cancer support young people under 25 with cancer, and their families, to get the help they need during their cancer treatment and beyond, including bereaved families living with emotional distress.